Privacy Policy

1. Introduction

1.1. About This Policy

JeetCity ("we", "us", "our") operates the online gaming platform accessible at jeetcity-oz.com (the "Platform"). We are firmly committed to protecting the privacy and personal information of every individual who interacts with our Platform, whether as a registered member, a visitor browsing our pages, or a person who contacts our customer support team.

This Privacy Policy ("Policy") sets out in clear and transparent terms how we collect, use, disclose, store, and safeguard your personal information. It has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act, which together constitute the primary data‑protection framework applicable to our operations in Australia.

1.2. Scope

This Policy applies to all personal information collected through:

• The JeetCity website and any related subdomains or mobile-optimised versions;
• Our customer support channels, including live chat, email correspondence, and telephone;
• Any promotional, marketing, or responsible-gaming communications we may send;
• Third-party services and platforms that interact with our Platform (to the extent such information is shared with us).

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together govern your use of the JeetCity Platform.

1.3. Acceptance

By registering an account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agreed to the terms of this Policy. If you do not agree with any part of this Policy, please discontinue use of our Platform immediately and contact us to request the deletion of any data you may have previously provided.

2. Data We Collect

2.1. Information You Provide Directly

When you register or interact with our Platform, you may provide us with the following categories of personal information:

2.1.1. Identity & Registration Data

• Full legal name, date of birth, and gender;
• Username and password credentials;
• Nationality and country of residence;
• Government-issued identification documents (e.g., passport, driver's licence) provided for identity verification (KYC) purposes.

2.1.2. Contact Data

• Email address and telephone number;
• Residential and/or mailing address;
• Preferred language and communication preferences.

2.1.3. Financial Data

• Payment method details including debit/credit card numbers (last four digits and card type only — full card numbers are not stored by us), bank account details, digital wallet identifiers, and cryptocurrency wallet addresses;
• Transaction history, including deposits, withdrawals, wagers, wins, and losses;
• Source-of-funds documentation where required by applicable law or our internal compliance procedures.

We accept the following payment methods for Australian players: Visa, Mastercard, Maestro, Bank Transfer, POLi, PayID, Neosurf, MiFinity, Flexepin, Crypto (Bitcoin / USDT), Apple Pay, and Google Pay. Each payment provider operates under its own privacy policy; we encourage you to review those policies independently.

2.1.4. Responsible Gaming Data

Information you voluntarily submit in connection with our responsible-gaming tools, including deposit limits, session limits, self-exclusion requests, and cooling-off period elections. This information is treated with heightened sensitivity. Please see our Responsible Gaming Policy for full details.

2.2. Information We Collect Automatically

2.2.1. Technical & Device Data

• IP address and approximate geolocation derived from that IP;
• Device type, operating system, browser type and version;
• Unique device identifiers and advertising IDs;
• Network provider and connection type.

2.2.2. Usage & Behavioural Data

• Pages visited, features accessed, and time spent on various sections of the Platform;
• Game selection, bet size, session duration, and gaming patterns;
• Search queries entered within the Platform;
• Clickstream data and interaction logs.

2.3. Information We Receive From Third Parties

• Identity Verification Providers: Results of identity checks conducted via accredited KYC/AML service providers;
• Payment Processors: Confirmation of payment transactions, chargeback or fraud alerts;
• Marketing & Analytics Partners: Aggregated audience insights, attribution data, and referral source information;
• Fraud Prevention Services: Risk scores, device fingerprint data, and flagged behaviour patterns;
• National Self-Exclusion Register (BetStop): Information regarding whether a player has registered on the Australian Government's National Self-Exclusion Register.

3. How We Use Your Data

We use the personal information we collect for the following clearly defined purposes:

3.1. Marketing Communications

We will only send you direct marketing communications where you have provided your express consent, or where we have an existing relationship with you that reasonably justifies such communications under APP 7. You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email;
• Updating your notification preferences in your account settings; or
• Contacting us directly at [email protected].

Note that withdrawing consent for marketing will not affect the delivery of transactional or service-related communications (e.g., withdrawal confirmations, security alerts).

4. Legal Bases for Processing

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, we process your personal information on one or more of the following lawful grounds:

4.1. Contractual Necessity

Processing is necessary to enter into or perform the contract between you and JeetCity — specifically, to create and maintain your account, provide gaming services, and process financial transactions. Without this processing, we cannot provide the services described in our Terms & Conditions.

4.2. Legal Obligation

We are required to process certain categories of personal information in order to comply with our legal and regulatory obligations, including but not limited to:

• Identity verification under Applicable Customer Identification Procedures (ACIP);
• Transaction monitoring and suspicious matter reporting under AML/CTF legislation;
• Responsible gaming checks, including verification against the BetStop National Self-Exclusion Register;
• Record-keeping obligations under applicable gambling and financial services legislation.

4.3. Legitimate Interests

Where neither contractual necessity nor legal obligation applies, we may process personal information on the basis of our legitimate business interests, provided those interests are not overridden by your privacy rights. Such interests include:

• Detecting and preventing fraud, money laundering, and other financial crimes;
• Ensuring the security and operational integrity of the Platform;
• Conducting analytics to improve our products and services;
• Managing and defending legal claims.

4.4. Consent

Where required by the Privacy Act 1988 or applicable guidance from the Office of the Australian Information Commissioner (OAIC), we will seek your express consent before processing your personal information — particularly in relation to sensitive information and direct marketing. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Third Parties

We do not sell your personal information to third parties. We may, however, disclose your personal information to the following categories of recipients where necessary and lawful:

5.1. Service Providers & Data Processors

• Identity Verification & KYC Partners: Accredited providers that assist us in verifying your identity and performing AML/CTF screening;
• Payment Processors: Financial institutions and payment technology providers that process deposit and withdrawal transactions;
• Cloud & Infrastructure Providers: Hosting and data centre operators that store and process Platform data on our behalf;
• Customer Support Platforms: Software providers that power our live chat, ticketing, and communications systems;
• Analytics Providers: Companies that help us analyse Platform usage and performance;
• Fraud & Security Vendors: Specialist providers offering risk scoring, device intelligence, and anti-fraud solutions;
• Game Content Providers: Software studios and aggregators whose games are hosted on the Platform may receive limited gameplay data necessary for game operation.

All service providers are contractually bound to handle your personal information only for the purposes specified by us and in accordance with applicable privacy law.

5.2. Regulatory & Law Enforcement Authorities

We may disclose your personal information to government agencies, regulators, and law enforcement bodies where we are legally required or authorised to do so, including:

• The Australian Transaction Reports and Analysis Centre (AUSTRAC);
• State and territory gambling regulators;
• The Office of the Australian Information Commissioner (OAIC);
• Law enforcement agencies in connection with the investigation or prosecution of criminal offences;
• Courts and tribunals in connection with legal proceedings.

5.3. BetStop — National Self-Exclusion Register

In accordance with our regulatory obligations, we cross-reference account registration details against the Australian Government's BetStop National Self-Exclusion Register. If your details appear on BetStop, we are legally required to deny you access to gambling services and to close or suspend your account.

5.4. Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring of our business, your personal information may be transferred to the relevant successor entity as part of that transaction. We will take reasonable steps to ensure that the receiving entity maintains privacy protections consistent with this Policy and applicable law, and we will notify you of any such transfer as required.

5.5. Affiliates & Marketing Partners

Where you have been referred to our Platform via an affiliate partner, we may share limited data (such as account registration confirmation and wagering activity indicators) with that affiliate solely for commission-calculation purposes, in accordance with our affiliate programme agreement and applicable privacy law.

6. Cookies & Tracking Technologies

6.1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and gather information about your browsing behaviour. In addition to cookies, we may use web beacons, pixel tags, local storage objects, and session identifiers (collectively, "Tracking Technologies") for similar purposes.

6.2. Types of Cookies We Use

6.3. Managing Cookies

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to block or delete cookies through their settings menu. Please refer to your browser's help documentation for instructions.
• Cookie Consent Tool: Where required by applicable law, we will present you with a cookie consent banner when you first visit our Platform, giving you the ability to accept or reject non-essential cookies.
• Opt-Out Links: Certain third-party analytics providers offer opt-out mechanisms (e.g., Google Analytics Opt-out Browser Add-on).

7. Data Security

7.1. Our Security Measures

We implement a comprehensive suite of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest is encrypted using AES-256 or equivalent standards.
• Access Controls: Access to personal information is strictly limited to authorised personnel who require it for legitimate operational purposes. Role-based access controls and multi-factor authentication are enforced for all internal systems.
• Firewalls & Intrusion Detection: We deploy perimeter firewalls, web application firewalls (WAF), and real-time intrusion detection and prevention systems (IDS/IPS).
• Penetration Testing: We conduct regular vulnerability assessments and third-party penetration tests to identify and remediate security weaknesses.
• Incident Response: We maintain a documented data breach response procedure in accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988.
• Staff Training: All personnel with access to personal data receive regular privacy and security training.

7.2. Notifiable Data Breaches

In the event of an eligible data breach as defined under the NDB scheme — being a data breach that is likely to result in serious harm to any individual whose data is involved — we will:

• Notify the Office of the Australian Information Commissioner (OAIC) as soon as practicable;
• Notify all affected individuals whose information was involved and who are at risk of serious harm; and
• Provide clear guidance on the steps affected individuals should take to protect themselves.

7.3. Your Responsibility

While we take extensive precautions to protect your data, you also play an important role in keeping your account secure. We strongly recommend that you:

• Use a strong, unique password and change it regularly;
• Enable two-factor authentication (2FA) if available;
• Never share your login credentials with any third party;
• Log out of your account after each session, particularly on shared devices;
• Contact us immediately at [email protected] if you suspect any unauthorised access to your account.

8. Data Retention

8.1. General Retention Principle

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. We do not retain personal information in an identifiable form for longer than is necessary for our business functions or activities (APP 11.2).

8.2. Retention Schedule

8.3. Deletion & De-identification

Upon expiry of the applicable retention period, personal information will be securely deleted or permanently de-identified so that it can no longer be associated with you, unless retention is required by law, a court order, or regulatory direction.

9. Your Rights

As an individual whose personal information is held by JeetCity, you have a number of rights under the Privacy Act 1988 and the Australian Privacy Principles. We are committed to facilitating the exercise of these rights in a timely and transparent manner.

9.1. Right of Access (APP 12)

You have the right to request access to the personal information we hold about you. We will provide access within a reasonable timeframe (ordinarily 30 days), either by providing a copy of the information or by granting access in another agreed format. We may charge a reasonable fee to cover the administrative cost of providing access, but will not charge simply for the making of the request.

9.2. Right to Correction (APP 13)

If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you have the right to request that we correct it. We will take reasonable steps to correct the information within 30 days of receiving your request and, where appropriate, will notify any third parties to whom the information was disclosed.

9.3. Right to Complain

If you believe we have interfered with your privacy or failed to comply with the APPs, you have the right to lodge a complaint with us in the first instance. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9.4. Right to Withdraw Consent

Where processing of your personal information is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to the withdrawal.

9.5. Right to Opt Out of Direct Marketing (APP 7)

You have the right to request that we cease using your personal information for direct marketing purposes. We will comply with such requests free of charge and within a reasonable time frame.

9.6. How to Exercise Your Rights

To exercise any of the above rights, please contact our Privacy Officer using the contact details set out in Section 13 of this Policy. We may need to verify your identity before processing your request to ensure we do not disclose information to an unauthorised party.

10. International Data Transfers

10.1. Transfers Outside Australia

As an online gaming Platform, we may engage service providers, infrastructure partners, and technology vendors that operate from, or store data in, countries outside of Australia. This means that your personal information may be transferred to, and processed in, overseas jurisdictions.

10.2. Our Obligations Under APP 8

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to that information, as required by Australian Privacy Principle 8. These steps may include:

• Entering into binding contractual arrangements (data processing agreements) that impose APP-equivalent obligations on the overseas recipient;
• Assessing whether the destination country has a privacy framework that is at least substantially similar to the APPs;
• Implementing technical safeguards (such as encryption) to protect data in transit and at rest in overseas systems.

10.3. Countries of Transfer

Your personal information may be transferred to countries including, but not limited to, members of the European Economic Area (EEA), the United Kingdom, the United States, Canada, and other jurisdictions in which our technology and service partners are based. Where transfers occur, we ensure that appropriate safeguards are in place as described above.

10.4. GDPR Considerations

If you are located in or are a citizen of the European Economic Area, you may have additional rights under the EU General Data Protection Regulation (GDPR). While our Platform is primarily directed at Australian users, we acknowledge the extraterritorial application of the GDPR and will honour GDPR-based rights requests from eligible individuals on a best-efforts basis. For more information, please contact our Privacy Officer.

11. Minors

11.1. Minimum Age Requirement

JeetCity's services are strictly intended for persons who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. In accordance with our obligations under the Interactive Gambling Act 2001 and applicable responsible-gaming standards, we employ robust age-verification procedures at the point of account registration and during ongoing account monitoring.

11.2. BetStop Age Verification

As part of our compliance with the Applicable Customer Identification Procedures (ACIP) framework, we cross-check all registering users against the BetStop National Self-Exclusion Register, which also assists in identifying restricted users (including individuals who are under 18).

11.3. Discovery of Underage Account

If we discover or reasonably suspect that a registered user is under 18 years of age, we will:

• Immediately suspend and subsequently close the account;
• Refund any deposited funds that have not been forfeited under our Terms & Conditions in connection with a breach of the age requirement;
• Permanently delete the personal information collected from that individual, unless retention is required for compliance or legal purposes;
• Report the matter to the relevant regulatory authority where required by law.

11.4. Parental Guidance

We encourage parents and guardians to make use of parental control software and filtering tools to prevent minors from accessing online gambling content. Please also refer to our Responsible Gaming Policy for information about tools and resources available to support safer gambling environments.

12. Changes to This Policy

12.1. Our Right to Update

We may update or revise this Privacy Policy from time to time to reflect changes in our data practices, applicable law, regulatory guidance, or the nature of our services. Each version of this Policy is identified by its version number and effective date, both of which are displayed at the top of this page.

12.2. How We Notify You

Where we make material changes to this Policy — that is, changes that may significantly affect how we use your personal information or your rights — we will notify you by one or more of the following means:

• Displaying a prominent notice on the Platform or in the account area;
• Sending you a notification email to the address registered on your account;
• Requesting your renewed consent where required by applicable law.

12.3. Continued Use

Your continued use of the Platform following the effective date of a revised Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you should cease using the Platform and contact us to request account closure. We will retain your data following closure for the periods set out in Section 8 of this Policy.

12.4. Previous Versions

If you wish to review a previous version of this Policy, please contact our Privacy Officer. We maintain an archive of all prior versions for a period of at least seven (7) years.

13. Contact Information

13.1. How to Reach Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the manner in which we handle your personal information, please contact us using the details below. We are committed to responding to all privacy-related enquiries in a timely and thorough manner.

13.2. External Regulator

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

13.3. Problem Gambling Support

If you or someone you know is experiencing difficulties related to gambling, the following free and confidential support services are available in Australia:

For further responsible-gaming tools and resources offered directly by JeetCity, please visit our Responsible Gaming page.