Responsible Gaming Policy

1. Our Commitment

At JeetCity, we recognise that gambling, while a legitimate and enjoyable form of entertainment for most players, carries a risk of harm for a minority of individuals. Our commitment to responsible gaming is not a formality — it is a core principle that shapes the way we design our platform, communicate with players, and respond to signs of gambling-related harm.

1.1. Core Principles

Our responsible gaming framework is built on the following foundational commitments:

• Player Safety First: We place the long-term wellbeing of our players above short-term commercial considerations.
• Age Verification: We strictly enforce the legal minimum gambling age of 18 years in Australia and do not permit underage access to our platform under any circumstances.
• Transparency: We provide clear, accessible information about the odds, rules, and risks associated with every product we offer.
• Player Empowerment: We equip every registered player with a comprehensive suite of self-management tools at no cost and without restriction.
• No Pressure: We do not use marketing techniques that exploit player vulnerability, target individuals who have self-excluded, or incentivise excessive play.
• Data Protection: All responsible gaming interactions and records are handled in accordance with our Privacy Policy.

1.2. Gambling as Entertainment

Gambling at JeetCity is intended to be a form of entertainment — not a source of income, a way to recover losses, or a coping mechanism for stress or personal difficulties. We encourage all players to treat any funds spent on gambling as the cost of leisure, in the same way they would view other entertainment expenses.

Before depositing or placing any wager, we recommend that you read our full Terms & Conditions, which contain important information about how our products work.

2. Recognising Problem Gambling

Problem gambling can develop gradually and may not be immediately apparent to the person affected. The following checklist is designed to help you honestly evaluate your relationship with gambling. If you answer yes to three or more of these questions, we strongly encourage you to use the support tools described in this document or contact one of the support organisations listed in Section 6.

• Do you spend more time or money gambling than you originally intended?
• Have you tried to cut back or stop gambling but found yourself unable to do so?
• Do you gamble to escape feelings of worry, anxiety, depression, or boredom?
• Have you lied to family members, friends, or a partner about the extent of your gambling?
• Do you find yourself thinking about gambling when you are at work, school, or in social situations?
• Have you borrowed money, sold possessions, or committed (or considered committing) an illegal act to fund your gambling?
• Have you experienced significant financial difficulties — such as falling behind on bills or rent — as a result of gambling?
• Has gambling caused conflict or deterioration in your relationships, employment, or other personal responsibilities?
• Do you feel irritable, restless, or distressed when you are not gambling or when you try to reduce your play?
• After a losing session, do you feel a strong compulsion to return as quickly as possible to win back your losses ("chasing losses")?

3. Player Protection Tools

JeetCity provides a full range of account-level controls that allow you to manage your gambling activity. All tools listed below are available directly within your account settings or by contacting our support team. There is no charge for using any of these tools, and no waiting period is required to activate them.

3.1. Deposit Limits

You may set limits on the total amount you can deposit into your JeetCity account over a defined period:

• Daily deposit limit — maximum deposits within any 24-hour period.
• Weekly deposit limit — maximum deposits within any 7-day rolling period.
• Monthly deposit limit — maximum deposits within any 30-day rolling period.

Limit reductions take effect immediately. Increases to existing limits are subject to a mandatory 7-day cooling-off period before they become active, giving you time to reconsider.

3.2. Loss Limits

Loss limits cap the net amount you can lose across all gaming activity within a nominated period (daily, weekly, or monthly). Once a loss limit is reached, no further real-money wagers may be placed until the period resets. Reductions take effect immediately; increases require a 7-day review period.

3.3. Wager / Stake Limits

You may set a maximum individual wager amount to prevent impulsive high-stake bets. This limit applies to every single bet or game round placed on the platform.

3.4. Session Time Limits

Session limits allow you to restrict the total amount of time you spend logged in and actively playing per day. You will receive an on-screen notification when you are approaching your limit. Once the limit is reached, your session will be automatically closed and you will be logged out.

3.5. Reality Checks

You may activate periodic in-session alerts (e.g., every 30, 60, or 90 minutes) that pause your activity and display a summary of your session — including time elapsed, bets placed, and net result. This tool is designed to help you maintain awareness and make intentional decisions about continuing play.

3.6. Cooling-Off Period

A cooling-off period temporarily suspends your access to real-money gaming for a short, defined period of your choice:

• 24 hours
• 7 days
• 30 days
• 90 days

During a cooling-off period, you cannot log in for the purposes of placing real-money wagers. The period cannot be cancelled or shortened once activated. You may still contact support for account-related enquiries.

3.7. Self-Exclusion

Self-exclusion is a more permanent tool that suspends your account and prevents access to all real-money gaming activity for a defined extended period. JeetCity offers the following self-exclusion durations:

• 6 months
• 1 year
• 2 years
• 5 years
• Permanent (indefinite exclusion)

During any self-exclusion period, your account will be deactivated, all bonus entitlements will be forfeited, and you will be removed from all promotional communications. We will make every reasonable effort to enforce self-exclusion, but you should also consider registering with BetStop (Australia's National Self-Exclusion Register) to exclude yourself from all licensed Australian online and phone gambling services simultaneously. See Section 6 for details.

3.8. Summary of Player Protection Tools

4. Tips for Responsible Gambling

The following practical guidelines are designed to help you maintain a healthy, controlled relationship with gambling over the long term. We recommend reviewing these regularly, regardless of whether you currently consider your gambling to be a concern.

• Set a budget before you play — Decide in advance exactly how much you are comfortable spending, and treat that amount as the cost of your entertainment. Never gamble with money allocated to essential expenses such as rent, bills, food, or savings.
• Set time limits — Decide how long each gaming session will last before you begin. Use our session timer to help enforce this. Take regular breaks and avoid extended uninterrupted play sessions.
• Do not chase losses — Losses are a normal and expected part of gambling. Increasing your bets or continuing to play after a losing run in the hope of recovering losses is one of the most common patterns associated with problem gambling.
• Gambling is not a source of income — Casino games and other gambling products are designed to provide entertainment and to return a statistical advantage to the platform over time. Do not rely on gambling to generate income or to solve financial problems.
• Avoid gambling under the influence — Consuming alcohol or other substances impairs judgement and decision-making. We strongly recommend against gambling while intoxicated.
• Balance gambling with other activities — Ensure that gambling is just one of many leisure pursuits in your life. If you find gambling is crowding out other hobbies, social activities, or responsibilities, this is an early warning sign.
• Keep track of your spending — Use the account history and transaction statement available in your JeetCity account to maintain an accurate and honest record of your gambling expenditure.
• Talk to someone you trust — If you are concerned about your gambling, speaking openly with a trusted friend, family member, or counsellor is often the most important first step. You do not need to manage this alone.
• Take advantage of account tools — The tools described in Section 3 exist for your benefit. Set limits proactively — before you feel you need them — as part of a disciplined and enjoyable approach to gaming.
• Know when to stop — If you find yourself gambling beyond your limits, feeling distressed, or unable to stop, please activate our self-exclusion tool and seek professional support immediately.

5. Protection of Minors

6. Support Resources

If you are concerned about your gambling — or about someone else's — the following organisations provide free, confidential, and professional support across Australia. All services listed below are genuine and currently operating. You do not need a referral to access any of them.

7. Contact Us

If you wish to activate any of the responsible gaming tools described in this document, have questions about your account, or require assistance regarding a gambling concern, JeetCity's support team is available to help.

This Responsible Gaming Policy forms part of JeetCity's overall player protection framework and should be read in conjunction with our Terms & Conditions and Privacy Policy. JeetCity reserves the right to update this document at any time. The current version will always be published at jeetcity-oz.com/responsible-gaming. Continued use of the platform following an update constitutes acceptance of the revised policy. | Version 1.0 | 27 October 2026